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Careers

Take a seat high in the clouds!

Work remotely from home (or wherever you like) for the biggest virtual community in Southeast Europe

Call us

+387 60 33 45 090

Apply now!

English-speaking virtual employee (home office)
Conducting calls, supporting customers and doing back-office tasks with B2B & B2C respondents
Language: English
Swiss-German speaking inbound customer support (m/f/d) for secretarial service (home office)
Telephone customer support for secretarial service – inbound telephony
Language: Swiss-German
German-speaking inbound customer support (m/f/d) for an online shop for glasses (home office)
Written and telephone customer support for an e-commerce store – ticket processing and inbound telephony
Language: German
German-speaking inbound customer support (m/f/d) for an online shop for jeweller and watchmaker chain (home office)
Telephone customer support for an e-commerce shop for jeweller and watchmaker chain – inbound telephony
Language: German
German-speaking inbound customer support (m/f/d) for an online shop for ladies’ sportswear (home office)
Written and telephone customer support for an e-commerce store – inbound chat support, telephony & ticket processing
Language: German
German-speaking inbound customer support (m/f/d) for publishing industry (home office) – FM
Telephone customer support in the publishing industry – inbound telephony
Language: German
German-speaking inbound customer support (m/f/d) for publishing industry (home office) – AS
Telephone customer support in the publishing industry – inbound telephony
Language: German

These are the first of many faces you'll meet

Our meticulous recruiting process is done by none other than our HR Manager, Majda, backed up by our Technology Specialist, Zlatan, who takes care of the technical onboarding of new agents. They will make sure that new agents have the necessary experience and skills and meet technical conditions to enrich your CX process.

Majda

HR Manager

Zlatan

Technology Specialist

Have you still not discovered an available opportunity for your language?

Send us an open application and we’ll get back to you as soon as we find an opening that suits your qualifications!

So, what are the benefits?
Satisfied employees do remarkable things! We want to provide the greatest working environment possible.
Permanent employment contract

This is NOT a freelance position. You get a permanent employment contract with a local company. Work from home long-term in a welcoming setting and with supportive colleagues!

Flexible working hours

You determine mainly when and how long you work. Arrange your working hours yourself, as it fits individually to your everyday life. 20 to 40 hours a week, or even more!

Paid onboarding and training

The onboarding and training time is completely compensated, regardless of the job position. GoCloud’s QSVs (Quality Supervisors) and training staff are here to help you develop and thrive in your profession.

A big squad

GoCloud is a community of 150+ people coming from every corner of Southeast Europe. That’s 150+ chances to learn from one unique team. Amazing, isn’t it?

Maintaining a work-life balance

These days, work-life balance can seem like an impossible feat. The flexibility you get working the hours you prefer contributes to your work-life balance. We also make every effort to give flexibility for those genuinely crucial life occasions that you don’t want to miss while at work.

Opportunities for internal advancement and career changes
You want to accomplish more, to pursue your interests beside your current position? At GoCloud you can do both! If possible, we look for expertise inside GoCloud and consider your interests and talents for new opportunities.

GoCloud Stories

Before getting to know other GoCloud team members in person, read more about them.

About Us

Discover more about the GoCloud team and learn more about the company's goals as well as its key values.

We want to be the preferred service provider in the outsourcing industry and be considered the most attractive employer in our sector.

FAQ

Organizational and technical requirements

To work in your home office, you need a computer (or laptop) with a Windows operating system (Windows 10. No MAC), a USB headset, and a stable internet connection via LAN cable with at least 16 Mbit/s download speed and 1 Mbit/s upload speed.

No, unfortunately not. The work can only be done via PC/laptop.

To work from your home office, you need a lockable workroom which is not accessible to third parties during working hours. We will discuss further data protection measures before the training starts.

You work always from your home office. Depending on our contract with the cooperation partner, you may be able to work exclusively from your registered address or somewhere in your home country. Of course, you will be informed about this in detail. GoCloud.group is active in the following countries in Southeast Europe: Bosnia and Herzegovina, Serbia, Kosovo, Montenegro & Macedonia. Due to data protection regulations, it may not be possible to run our campaigns in all countries.

 Confidentiality and data protection are a top priority for us, and therefore we are very strict about this. In addition to the above mentioned technical and organizational measures, every virtual employee must sign the following contracts with us:

  • Employment contract with articles on data protection;
  • Confidentiality agreement;
  • EU Data Protection Clause;
  • Other campaign-specific contracts and consents.

Depending on the client, further data protection measures may also be required.

Application process

No, the necessary software is provided free of charge.

After you have successfully completed the application process, it depends on when the next training for our campaigns starts. It can take a few days, but sometimes it takes 2-3 weeks.

Data protection is very important to us. GoCloud will not share or sell your personal information to third parties.

When you apply, you answer a few questions, and voila, you are right in the middle of our recruiting process! How exactly that process looks like, you can see on our career page.
Working at GoCloud

If you have technical challenges at work, the Online Supervisors (OSV) will help you. Our Quality Supervisors (QSV) are at your disposal for professional questions. They are your first and personal contact person. You can find more details about the exact contact persons on our information board in Slack!

Which specific activities are waiting for you depends on the campaign. More information can be found on our career page or directly at the cloud interview.

For each campaign-specific task, there is a detailed theoretical training, which you can attend from home. This is followed by a virtual Training-on-the-Job session. This means you will be intensively accompanied by our QSVs during your first steps in the campaign, so you are perfectly prepared and can get started.

Earning & promotion opportunities

This varies depending on the campaign. You can be paid per hour or per processed transaction (e.g. voice, chat, email). You can find detailed information in the overview of our current campaigns on our website or in the cloud interview.

Since you determine your work schedule, there is no minimum or a maximum number of hours you have to work per day. However, 20 hours per week are the minimum hours. You decide on your working hours within the framework of the campaign-specific working hours.

If your campaign is looking for a new Quality Supervisor (QSV), you have the opportunity to apply for it. You will then go through an assessment in which your QSV suitability will be tested. The prerequisite is that you have already gained several months of experience in the campaign. In addition, we look for expertise inside GoCloud and consider your interests and talents for new opportunities.

Payroll accounting is always done for a whole month, calculated from the first to the last day of the month, no matter when you started. Payroll is always paid at the end of the month for the previous month.

The virtual employee has to give the employer a 14 days’ notice. Employer may dismiss the
employee without notice, depending on circumstances.