German-speaking inbound customer support (m/f/d) for an online shop for glasses (home office)

Language:  German
Location:  Bosnia & Herzegovina
Employment type:  Part Time or Full Time
Work from:  Home
E-commerce, customer service, home office and glasses are an exciting topic for you? Then we have the right job for you - join our growing team!

About goCloud

GoCloud.group is an international call center outsourcing and nearshoring company based in Sarajevo (BiH) and Novi Sad (Serbia), with a footprint in the countries of Southeast Europe (Bosnia and Herzegovina, Serbia, Kosovo, Montenegro & Macedonia).

We provide complete customer experience and call center solutions to European, US and other global companies, including inbound and outbound call center services, as well as setting up your own call center from the ground up!

Founded in 2015, we have become pioneers of virtual customer care and call center services. We are a leading provider of multilingual and omnichannel virtual customer support from Southeast Europe specialized in the DACH area.

Job description

Written and telephone customer support for an e-commerce store – ticket processing and inbound telephony

Field of work and tasks:

  • Receiving and responding to customer inquiries via ticket, email & telephone
  • Handling delivery and product inquiries/complaints
  • Providing product information
  • Answering payment inquiries
  • Giving assistance with online orders
  • Processing returns
  • Data entry and maintenance
  • Support with customer concerns of any kind

Your profile:

  • Fluent knowledge of German language, both written and spoken
  • Pleasure in telephoning, editing tickets and writing emails as well as in dealing with people
  • Pleasant telephone voice and good verbal skills
  • Strong communication skills
  • Very good knowledge in the use of PC, Internet and common software
  • Ability to work proactively and independently
  • Experience in call center, office work or customer care is an advantage

We are offering:

  • Paid online training with videos and scripts, as well as personal warm-ups and webinars with training compensation of 7 KM/420 RSD per training hour.
  • Average salary on a full-time basis of around 1,300.00 KM/80,000 RSD net plus monthly team bonus
  • Work for us exclusively from home in your own home office
  • Flexible schedule – available working hours from Monday to Sunday
  • Part-time and full-time work possible
  • Promotion opportunities
  • Plenty of room for initiative, independence and personal responsibility
  • No freelancer job, you work and are employed in a Bosnian or Serbian company

Organizational and technical requirements:

  • Citizen of Bosnia and Herzegovina, Serbia or foreigners with work permit or residence permit in these countries
  • PC/laptop with operating system Windows 10 and 8 GB of RAM
  • Stable internet connection with at least 16 Mbit/s download speed and 1 Mbit/s upload speed, as well as a LAN connection (no WiFi)
  • USB headset (can be sent in case of need)

Sounds exciting?

Send us your application today!