GoCloud.group is an international call center outsourcing and nearshoring company based in Sarajevo (BiH) and Novi Sad (Serbia), with a footprint in the countries of Southeast Europe (Bosnia and Herzegovina, Serbia, Kosovo, Montenegro & Macedonia).
We provide complete customer experience and call center solutions to European, US and other global companies, including inbound and outbound call center services, as well as setting up your own call center from the ground up!
Founded in 2015, we have become pioneers of virtual customer care and call center services. We are a leading provider of multilingual and omnichannel virtual customer support from Southeast Europe specialized in the DACH area.
In addition to traditional telephony, we offer both complete solutions as well as demand-oriented concepts, in order to be able to respond specifically to the wishes of our clients.
Our values form the basis of our entrepreneurial activity. We live and experience them on a daily basis in our everyday interactions with our clients and agents.