About Us

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About goCloud

GoCloud.group is an international call center outsourcing and nearshoring company based in Sarajevo (BiH) and Novi Sad (Serbia), with a footprint in the countries of Southeast Europe (Bosnia and Herzegovina, Serbia, Kosovo, Montenegro & Macedonia).

We provide complete customer experience and call center solutions to European, US and other global companies, including inbound and outbound call center services, as well as setting up your own call center from the ground up!

Founded in 2015, we have become pioneers of virtual customer care and call center services. We are a leading provider of multilingual and omnichannel virtual customer support from Southeast Europe specialized in the DACH area.

Our Vision

We have made it our goal to perform at our best for our clients around the clock.

We want to be the preferred service provider in the outsourcing industry and be considered the most attractive employer in our sector.
Our Mission

We accompany clients on their customer journey!​

In addition to traditional telephony, we offer both complete solutions as well as demand-oriented concepts, in order to be able to respond specifically to the wishes of our clients.​

Core Values

Our values form the basis of our entrepreneurial activity. We live and experience them on a daily basis in our everyday interactions with our clients and agents.

Our clients

We can't reveal our clients' identities due to non-disclosure interests. We want our clients to feel comfortable working with us and not like we're taking chances with their reputation and accomplishments.

Our Team


Project Leader & Workforce Manager


HR Manager


Technology Specialist


Online Supervisor


Head of Administration


Office Administrator


Finance Manager


Head of Digital Marketing


Head of Bots

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