fbpx
About Us

We make the difference

Call us

+387 60 33 45 090

About goCloud

GoCloud.group is an international call center outsourcing and nearshoring company based in Sarajevo (BiH) and Novi Sad (Serbia), with a footprint in the countries of Southeast Europe (Bosnia and Herzegovina, Serbia, Kosovo, Montenegro & Macedonia).

We provide complete customer experience and call center solutions to European, US and other global companies, including inbound and outbound call center services, as well as setting up your own call center from the ground up!

Founded in 2015, we have become pioneers of virtual customer care and call center services. We are a leading provider of multilingual and omnichannel virtual customer support from Southeast Europe specialized in the DACH area.

Our Vision

We have made it our goal to perform at our best for our clients around the clock.

We want to be the preferred service provider in the outsourcing industry and be considered the most attractive employer in our sector.
Our Mission

We accompany clients on their customer journey!​

In addition to traditional telephony, we offer both complete solutions as well as demand-oriented concepts, in order to be able to respond specifically to the wishes of our clients.​

Core Values

Our values form the basis of our entrepreneurial activity. We live and experience them on a daily basis in our everyday interactions with our clients and agents.

Our clients

We can't reveal our clients' identities due to non-disclosure interests. We want our clients to feel comfortable working with us and not like we're taking chances with their reputation and accomplishments.

Our Team

Maid

Project Leader & Workforce Manager

Edna

Project Leader & Quality Supervisor

Majda

HR Manager

Zlatan

Technology Specialist

Armina

Online Supervisor

Asima

Head of Administration

Jasenka

Office Administrator

Senada

Finance Manager

Una

Head of Digital Marketing

Cloudy

Head of Bots

Have we piqued
your interest?