German speaking inbound customer support (m/f/d) for secretarial service (home office)

Language:  German
Location:  Bosnia & Herzegovina
Employment type:  Part Time or Full Time
Work from:  Home
Taking calls on various topics while documenting and forwarding them is a piece of cake for you? Do you find dynamic and diversified calls exciting? Then we have the right job for you - join our growing team!

About goCloud

GoCloud.group is an international call center outsourcing and nearshoring company based in Sarajevo (BiH) and Novi Sad (Serbia), with a footprint in the countries of Southeast Europe (Bosnia and Herzegovina, Serbia, Kosovo, Montenegro & Macedonia).

We provide complete customer experience and call center solutions to European, US and other global companies, including inbound and outbound call center services, as well as setting up your own call center from the ground up!

Founded in 2015, we have become pioneers of virtual customer care and call center services. We are a leading provider of multilingual and omnichannel virtual customer support from Southeast Europe specialized in the DACH area.

Job description

Telephone customer support for secretarial service – inbound telephony

Field of work and tasks:

  • Receiving and processing customer inquiries via telephone from Germany
  • Telephone case processing, as well as written forwarding via email
  • Data entry and maintenance
  • Providing additional information
  • Support with customer concerns of any kind

Your profile:

  • Fluent knowledge of German, both written and spoken
  • Pleasure in telephoning as well as in dealing with people
  • Pleasant telephone voice and good verbal skills
  • Strong communication skills
  • Good knowledge in the use of PC, Internet and common software
  • Ability to work proactively and independently
  • Experience in call center, office work or customer care is an advantage

We are offering:

  • Online training with personal warm-ups and webinars
  • Average salary on a full-time basis of 1,600.00 KM net
  • Work for us exclusively from home in your own home office
  • Flexible scheduling around the clock (core hours 7:00 a.m. to 7:00 p.m.)
  • Part-time and full-time work possible
  • Promotion opportunities
  • Plenty of room for initiative, independence and personal responsibility
  • Employment contract and full registration in a Bosnian company

Organizational and technical requirements:

  • Citizen of Bosnia and Herzegovina
  • Stable internet connection with at least 25 Mbit/s download speed and 5 Mbit/s upload speed, as well as a LAN connection (no WiFi)
  • PC will be sent to employees
  • Equipment for the work (USB headset, LAN cable) will be sent to employees

Sounds exciting?

Send us your application today!