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Taking your customer experience to the clouds with our call center solutions!
Call Center Service Providers

We have extensive call center management expertise and knowledge with an emphasis on providing improved operational performance and a superior customer experience.

Inbound Call Center Services

CUSTOMER INQUIRIES TAKEN CARE OF 24/7

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Outbound Call Center Services

BUSINESS UPSCALING DONE BY EXPERIENCED AGENTS
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Call Center
Solutions

LEVELING UP YOUR CUSTOMER EXPERIENCE

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7

years of experience
Why GoCloud?

Make every contact matter!

Management

GoCloud’s management is headquartered in Sarajevo, Bosnia and Herzegovina, and Novi Sad, Serbia, and has a deep grasp of the local and global call center and telecommunication ecosystems, as well as extensive operational expertise to help your business grow.

Experience

GoCloud has been offering high-quality omnichannel and multilingual customer support and outbound call center services to B2C and B2B clients from a wide range of industries and sizes for more than seven years.

Customized solutions
Your customer service volume, protocols, and complexity will be assessed by GoCloud in order to assemble a team with the proper expertise to meet your needs.
Adaptable workforce
Even though we are pioneers of virtual customer support and most of our employees work from home, we are able to meet the needs of our clients by providing on-site call center solutions as well as cutting-edge hybrid call center models.
Data protection
Confidentiality and data protection are our highest priorities and have been effectively implemented for years. GoCloud is ISO 9001 and 27001 certified and GDPR-compliant.
Your needs
Outsourcing is a not a simple choice. We will do everything in our power to demonstrate that you made the right decision by giving us the trust to take care of your customers.

Gain more by outsourcing your call center services

Workforce at your fingertips

Outsourcing your call center services means gaining access to skillsets outside your physical geographic location or reach. Agents that can help you overcome language and time zone barriers are ready and waiting for your call at any time of day or night.

Save time & money

Hiring an in-house team can be expensive and time-consuming. We help you handle the training, onboarding, and management of your outsourced agents, plus continuously help you optimize your outcomes and provide consultancy on ways to improve your customer experience, all at a fraction of the price of internal staffing.

Outstanding peak performance

GoCloud can help you scale up or down thanks to our network of verified agents, a constant market presence and trusted partners. We make it easy to get the agents you need for the tasks you deal with, with the opportunity to pivot when your business requires it. Short shifts, split shifts, and short-term resource increases or decreases are achievable in a virtual call center. Resources can be increased without the requirement to expand or develop new infrastructure.

Technology enthusiasts

We work on the same tools you do!

Request for our free quote

Tell us your needs

We have extensive call center management expertise and knowledge with an emphasis on providing improved operational performance and a superior customer experience.​

Experience

GoCloud has been offering high-quality omnichannel and multilingual customer support and outbound call center services to B2C and B2B clients from a wide range of industries and sizes for more than seven years.

Data protection

Confidentiality and data protection are our highest priorities and have been effectively implemented for years. GoCloud is ISO 9001 and 27001 certified and GDPR-compliant.

Experience matters

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Customer contacts
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Hours
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Employees
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Campaigns
Strategy & Success

Our success roadmap

Day 6 – ANALYSIS & CONTRACTUAL
Upon comprehensive evaluation, receive our detailed service quote and review our service contract.
Day 1 – CALIBRATION

Initial meeting to assess the service requirements and comprehend the customer’s expectations.

Day 16 – ONBOARDING
Complete the recruitment of first call center service employees and initiate the training program.
Day 60 - EVALUATION

Service evaluation and necessary modifications.

Day 30 – TRAINING & START

Complete the training program and roll out the upgraded service by GoCloud.

Day 16 – ONBOARDING
Complete the recruitment of first call center service employees and initiate the training program.
Day 30 – TRAINING & START

Complete the training program and roll out the upgraded service by GoCloud.

Day 60 - EVALUATION

Service evaluation and necessary modifications.

Is GoCloud
right for you?​
Customer Experience

GoCloud is most effective for companies that are enthusiastic in enhancing their customer experience.

Dedicated Staff

GoCloud will help you if you are looking for shared or dedicated staff of highly trained and multilingual call center agents to deliver state-of-the-art services.

Market expansion

If you are attempting to increase service hours (nights and weekends), expand to a new market, reinforce your own workforce during a busy period and require language and time-zone assistance for the entire process, GoCloud can efficiently step in and do the work for you.

New Call Center

In case you are looking to set up a call center from the ground up, GoCloud has the tools to take care of that process for you.

Outsourcing

If you are keen to save time, money, and resources by outsourcing or build-operate-transfer your call center services, GoCloud can be your partner!

Talk to Us

It’s Your Turn To Rise To The Clouds!

If you’d like to establish an outsourced team with us, leave a message here! If you’re looking to join our team, head on over to our Careers page and apply!

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