No call center is perfect. Call center challenges are a part of business operations. Even the best call centers face challenges that can impact their
Customer service is a fundamental part of the client’s experience, to the point that it can become a decisive factor in the purchasing process. On
The customer experience (CX) is more than how you engage with your customers; it’s also how your customers feel about your brand. Here are some
How does your CSM team measure success? Whether you’re working with large enterprise customers or smaller startups, the metrics you use will be the same.