Interview With GoCloud.Group Executive Director – Anis Rendić
October 11, 2021
GoCloud.group is the leading virtual BPO company in Southeast Europe. The
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GoCloud.group is the leading virtual BPO company in Southeast Europe. The
When COVID-19 forced companies all over the world to send their
Providing your customers with services that make them want to remain
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Customer service is a fundamental part of the client’s experience, to the point that it can become a decisive factor in the purchasing process. On
The customer experience (CX) is more than how you engage with your customers; it’s also how your customers feel about your brand. Here are some
How does your CSM team measure success? Whether you’re working with large enterprise customers or smaller startups, the metrics you use will be the same.
Customer service is a critical part of any business that wants to succeed. It’s not just about resolving customer issues and answering their questions. It’s
Providing your customers with services that make them want to remain with your brand is essential to building a successful business. You can go about
Trade has a long history. It was as early as 3000 BC when the first long-distance trade occurred. With the rise of trade, the concept
The landscape of customer experience trends following customer service continues to evolve at a rapid pace. According to reports from market leaders such as Salesforce, 80%
