About Us

We make the difference

Call us

+387 60 33 45 090

About goCloud

GoCloud.group is an international call center outsourcing and nearshoring company based in Sarajevo (BiH) and Novi Sad (Serbia), with a footprint in the countries of Southeast Europe (Bosnia and Herzegovina, Serbia, Kosovo, Montenegro & Macedonia).

We provide complete customer experience and call center solutions to European, US and other global companies, including inbound and outbound call center services, as well as setting up your own call center from the ground up!

Founded in 2015, we have become pioneers of virtual customer care and call center services. We are a leading provider of multilingual and omnichannel virtual customer support from Southeast Europe specialized in the DACH area.

Our Vision

We have made it our goal to perform at our best for our clients around the clock.

We want to be the preferred service provider in the outsourcing industry and be considered the most attractive employer in our sector.

Our Mission

We accompany clients on their customer journey!

In addition to traditional telephony, we offer both complete solutions as well as demand-oriented concepts, in order to be able to respond specifically to the wishes of our clients.

Core Values

Our values form the basis of our entrepreneurial activity. We live and experience them on a daily basis in our everyday interactions with our clients and agents.

Our clients

We can't reveal our clients' identities due to non-disclosure interests. We want our clients to feel comfortable working with us and not like we're taking chances with their reputation and accomplishments.

Publishing group
in Germany

VOICE - E-MAILS
Subscriber support
Delivery complaint
Interruption of delivery
Complaints management

Media group
in Germany

VOICE
Subscriber support
Delivery complaint
Interruption of delivery
Complaints management

German jewelry and watch
retail chain

VOICE
Customer consulting
Order taking
Inquiries about shipping & returns
Support of the branches
Complaints management

Home-shopping channel
from Austria

VOICE
Order taking
Customer account support

Online optician
in Europe

TICKETS - VOICE
1st Level support
Order taking
Master data change
Complaints
Ticket processing

Online shop focused on
sports industry

TICKETS - VOICE - CHAT
Customer consulting
complaints
Product information
Support with online ordering
Processing of returns

Media group

VOICE
Premium subscriber support
Sales

Internet platform for
ordering food

TICKETS - VOICE - CHAT
Customer service
Delivery problems
Delivery complaint

E-commerce platform
for IT devices

VOICE - TICKETS - CHAT
1st level tech support
Customer service
Incoming orders

Market Research
Company

VOICE
Computer Assisted Telephone Interview (CATI)
Outbound Calls
Conducting Interviews

About Us

We make the difference

About goCloud

Our Vision

We have made it our goal to perform at our best for our clients around the clock.

Our Mission

We accompany clients on their customer journey!

Core Values

Our clients

We can't reveal our clients' identities due to non-disclosure interests. We want our clients to feel comfortable working with us and not like we're taking chances with their reputation and accomplishments.

Our Team

Damir

Anis

Maid

Majda

Zlatan

Armina

Asima

Jasenka

Senada

Una

Cloudy

Have we piqued
your interest?

About Us

We make the difference

About goCloud

Our Vision

We have made it our goal to perform at our best for our clients around the clock.

Our Mission

We accompany clients on their customer journey!​

Core Values

Our clients

We can't reveal our clients' identities due to non-disclosure interests. We want our clients to feel comfortable working with us and not like we're taking chances with their reputation and accomplishments.

Our Team

Have we piqued your interest?

We accompany clients on their customer journey!

Have we piqued
your interest?