German-speaking inbound customer support (m/f/d) for an online shop for glasses (home office)

Language: German

Location: Bosnia & Herzegovina

Employment type: Part Time or Full Time

Work from: Home

E-commerce, customer service, home office and glasses are an exciting topic for you? Then we have the right job for you - join our growing team!

About goCloud

GoCloud.group is an international call center outsourcing and nearshoring company based in Sarajevo (BiH) and Novi Sad (Serbia), with a footprint in the countries of Southeast Europe (Bosnia and Herzegovina, Serbia, Kosovo, Montenegro & Macedonia).

We provide complete customer experience and call center solutions to European, US and other global companies, including inbound and outbound call center services, as well as setting up your own call center from the ground up!

Founded in 2015, we have become pioneers of virtual customer care and call center services. We are a leading provider of multilingual and omnichannel virtual customer support from Southeast Europe specialized in the DACH area.

Job description

Written and telephone customer support for an e-commerce store – ticket processing and inbound telephony

Field of work and tasks:

Receiving and responding to customer inquiries via ticket, email & telephone

Handling delivery and product inquiries/complaints
Providing product information
Answering payment inquiries
Giving assistance with online orders
Processing returns
Data entry and maintenance
Support with customer concerns of any kind

Your profile:

Fluent knowledge of German language, both written and spoken
Pleasure in telephoning, editing tickets and writing emails as well as in dealing with people
Pleasant telephone voice and good verbal skills
Strong communication skills
Very good knowledge in the use of PC, Internet and common software
Ability to work proactively and independently
Experience in call center, office work or customer care is an advantage

We are offering:

Paid online training with videos and scripts, as well as personal warm-ups and webinars with training compensation of 7 KM/420 RSD per training hour.
Average salary on a full-time basis of around 1,300.00 KM/80,000 RSD net plus monthly team bonus
Work for us exclusively from home in your own home office
Flexible schedule – available working hours from Monday to Sunday
Part-time and full-time work possible
Promotion opportunities
Plenty of room for initiative, independence and personal responsibility
No freelancer job, you work and are employed in a Bosnian or Serbian company

Organizational and technical requirements:

Citizen of Bosnia and Herzegovina, Serbia or foreigners with work permit or residence permit in these countries
PC/laptop with operating system Windows 10 and 8 GB of RAM
Stable internet connection with at least 16 Mbit/s download speed and 1 Mbit/s upload speed, as well as a LAN connection (no WiFi)
USB headset (can be sent in case of need)