German speaking inbound customer support (m/f/d) for secretarial service (home office)

Language: German

Location: Bosnia & Herzegovina

Employment type: Part Time or Full Time

Work from: Home

Taking calls on various topics while documenting and forwarding them is a piece of cake for you? Do you find dynamic and diversified calls exciting? Then we have the right job for you - join our growing team!

About goCloud

GoCloud.group is an international call center outsourcing and nearshoring company based in Sarajevo (BiH) and Novi Sad (Serbia), with a footprint in the countries of Southeast Europe (Bosnia and Herzegovina, Serbia, Kosovo, Montenegro & Macedonia).

We provide complete customer experience and call center solutions to European, US and other global companies, including inbound and outbound call center services, as well as setting up your own call center from the ground up!

Founded in 2015, we have become pioneers of virtual customer care and call center services. We are a leading provider of multilingual and omnichannel virtual customer support from Southeast Europe specialized in the DACH area.

Job description

Telephone customer support for secretarial service – inbound telephony

Field of work and tasks:

Receiving and processing customer inquiries via telephone from Germany
Telephone case processing, as well as written forwarding via email
Data entry and maintenance
Providing additional information
Support with customer concerns of any kind

Your profile:

Fluent knowledge of German, both written and spoken
Pleasure in telephoning as well as in dealing with people
Pleasant telephone voice and good verbal skills
Strong communication skills
Good knowledge in the use of PC, Internet and common software
Ability to work proactively and independently
Experience in call center, office work or customer care is an advantage

We are offering:

Online training with personal warm-ups and webinars
Average salary on a full-time basis of 1,600.00 KM net
Work for us exclusively from home in your own home office
Flexible scheduling around the clock (core hours 7:00 a.m. to 7:00 p.m.)
Part-time and full-time work possible
Promotion opportunities
Plenty of room for initiative, independence and personal responsibility
Employment contract and full registration in a Bosnian company

Organizational and technical requirements:

Citizen of Bosnia and Herzegovina
Stable internet connection with at least 25 Mbit/s download speed and 5 Mbit/s upload speed, as well as a LAN connection (no WiFi)
PC will be sent to employees
Equipment for the work (USB headset, LAN cable) will be sent to employees