VIRTUAL CUSTOMER CARE CENTER

Your Nearshoring & Outsourcing Partner

Virtual model advantages

Fixed capacities do not meet the requirements of the (end) customers anymore. Despite the differences in the everyday work volume, it is difficult to calculate a fixed capacity. Here comes the virtual model as a great advantage….

FLEXIBLE CAPACITY

Increase your customer satisfaction with better service levels

COST EFFICIENT

Cost efficiency due to cloud structure

REAL EXPERTS

Finding the best talents for our client’s projects

SCALABILITY

Fast ramp-up due to virtual training classes

VIRTUAL MODEL ORGANIZATION

How does it work?

UNLIMITED TALENT POOL

ACCES TO ADEQUATE AGENTS

Hiring and integrating agents across Southeast Europe

FLEXIBILITY

High seasonal fluctuation and short term peaks will be covered in high quality by the cloud approach

SCALABILITY

Highly educated and well-trained agents guarantee high quality and very short training durations - start as soon as possible

Employees about GoCloud.group

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Zuletzt aktualisiert: 20.03.2020.

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