ABOUT US

GoCloud.group is an international BPO company (Business Process Outsourcing) based in Sarajevo (BiH) and Novi Sad (Serbia), with footprint in the countries of Southeast Europe (Bosnia and Herzegovina, Serbia, Macedonia, Kosovo, Montenegro & Albania).

We provide BPO services to European and US companies, in the fields of call centers, customer support, human resources, data processing, research, IT, marketing, finance and administration.

Founded in 2015, we have become pioneers of virtual customer care. We are a leading provider of multilingual and omnichannel virtual customer support from Southeast Europe for global companies.

Our services

You can count on our support in your business activities. Whether it is front office or back office services, we will deliver these services at the highest level.

Customer care

Call center
Receiving orders
Ticket processing, emails - omnichannel
Project management

Finances and accounting

Company administration
Payroll

IT Outsourcing

Procurement and maintenance of IT software
Software Development
Outsourcing of ongoing IT services (mainframe hosting, desktop support, telecommunications installation and maintenance)

Technical documentation

Preparation of external documentation
Translations
Proofreading

Human resource management

Recruiting
Staff leasing
HR
Human capital management
Workforce management
Consulting

Data processing

Data entry
Digitization of data
Data mining
Statistical analyzes

Marketing

Social Media Marketing
Graphic design
Video & photo editing
Branding

Education/training (e-learning)/

Development of E-Learning content

Our flexible services allow us to respond quickly to changes in your industry, providing cost-effectiveness and an improved user experience. Omnichannel is one of the segments with which we manage to achieve these things.

TELEPHONE COMMUNICATION
Chat
Self-Help
E-mail
Social media

Today, digital channels such as email, chat, social or in-app messaging, prestige voice communication. It is true that, although fast communication requires a variety of channels, the phone still remains an important tool for solving complex problems.

Chat is no doubt booming. In fact, users under the age of 55 have chosen chat as the best channel for customer support.

Self-help is the most efficient module to help your customers, which also saves time and money. The Self-Help user channel is of strategic importance to your business. According to a Forrester survey, 79% of users would rather use self-help tools than use other channels.

Together with you, we can very quickly set up a knowledgebase for your users.

Clients want personal contact. Aside from the phone, email communication alone provides that kind of experience. E-Mail is and remains your client's top communication channel.

There are currently over 2,500,000,000 social network users in the world. This is the first choice in contact with you, especially for younger clients.

Confidentiality and data protection

Confidentiality and data protection are our highest priority and we have been successfully implementing this for many years. Our data protection concept has been tested by all our clients working in the European Union.

GoCloud has technical and organizational measures, which are in line with the GDPR. Our lawyer is a certified person for personal data protection in the Republic of Serbia. Our technical solution of the work @ home platform, is also GDPR compatible.

Our clients

Due to non-disclousure intrests, we do not want to disclose the names of our clients publicly. It is very important to us that, in cooperation with us, our clients feel comfortable, and do not get the feeling that we are gambling with their reputation and all their achievements.

We would rather briefly describe what we do in which campaign:

Who are we?

DAMIR

CEO

Self-assured and well-organized professional in the field of call center management with many years of experience in nearshoring & outsourcing. Active in sales and key account management, business development, performance optimization, budgeting & finance

ANIS

Head of Recruiting & Marketing

Your friendly and helpful contact person and first contact with GoCloud.group! Active in the field of recruiting, marketing, candidate support, business development & technical support.

DITA

Business Development Manager

In addition to comprehensive legal knowledge, Dita rounds off her expertise with years of experience in the areas of customer care, team management, quality and personnel management.