ABOUT US
GoCloud.group is an international BPO company (Business Process Outsourcing) based in Sarajevo (BiH) and Novi Sad (Serbia), with a footprint in the countries of Southeast Europe (Bosnia and Herzegovina, Serbia, Macedonia, Kosovo, Montenegro & Albania).
Our services
You can count on our support in your business activities. Whether it is front office or back office services, we will deliver these services at the highest level.
Customer care
- Call center
- Receiving orders
- Ticket processing, emails - omnichannel
- Project management
Finances and accounting
- Company administration
- Payroll
IT Outsourcing
- Procurement and maintenance of IT software
- Software Development
- Outsourcing of ongoing IT services (mainframe hosting, desktop support, telecommunications installation and maintenance)
Technical documentation
- Preparation of external documentation
- Translations
- Proofreading
Human resource management
- Recruiting
- Staff leasing
- HR
- Human capital management
- Workforce management
- Consulting
Data processing
- Data entry
- Digitization of data
- Data mining
- Statistical analysis
Digital Marketing
- Social Media Marketing
- Pay Per Click and SEO
- Content writing and Copywriting
- Google My Business
- Branding
Education/training (e-learning)
- Development of E-Learning content
Web Development and Design
- Video and Photo editing
- Logo and Header design
- Website creation and design
- Chatbots and Webshops
- Graphic design
Our flexible services allow us to respond quickly to changes in your industry, providing cost-effectiveness and an improved user experience. Omnichannel is one of the segments with which we manage to achieve these things.
- TELEPHONE COMMUNICATION
- Chat
- Self-Help
- Social media
Today, digital channels such as email, chat, social or in-app messaging, are taking over voice communication. It is true that, although fast communication requires a variety of channels, the phone still remains an important tool for solving complex problems.
Chat is no doubt booming. In fact, users under the age of 55 have chosen chat as the best channel for customer support.
Self-help is the most efficient module to help your customers, which also saves time and money. The Self-Help user channel is of strategic importance to your business. According to a Forrester survey, 79% of users would rather use self-help tools than use other channels.
Together with you, we can very quickly set up a knowledgebase for your users.
Clients want personal contact. Aside from the phone, email communication alone provides that kind of experience. E-Mail is and remains your client's top communication channel.
There are currently over 2,500,000,000 social network users in the world. This is the first choice in contact with you, especially for younger clients.
Confidentiality and data protection
Confidentiality and data protection are our highest priority and we have been successfully implementing this for many years. Our data protection concept has been tested by all our clients working in the European Union.
GoCloud has technical and organizational measures, which are in line with the GDPR. Our lawyer is a certified person for personal data protection in the Republic of Serbia. Our technical solution of the work @ home platform, is also GDPR compatible.
Our clients
Due to non-disclousure intrests, we do not want to disclose the names of our clients publicly. It is very important to us that, in cooperation with us, our clients feel comfortable, and do not get the feeling that we are gambling with their reputation and all their achievements.
We would rather briefly describe what we do in which campaign:

Leading publishing group
in Germany
VOICE - E-MAILS
Subscriber support
Delivery complaint
Interruption of delivery
Complaints management

Large media group
in Germany
VOICE
Subscriber support
Delivery complaint
Interruption of delivery
Complaints management

German jewelry and watch
retail chain
VOICE
Customer consulting
Order taking
Inquiries about shipping & returns
Support of the branches
Complaints management

Home-shopping channel
from Austria
VOICE
Order taking
Customer account support

Leading online optician
in Europe
TICKETS - VOICE
1st Level support
Order taking
Master data change
Complaints
Ticket processing

Online shop focused on
sports industry
TICKETS - VOICE - CHAT
Customer consulting
complaints
Product information
Support with online ordering
Processing of returns

Media group
VOICE
Premium subscriber support
Sales

Internet platform for
ordering food
TICKETS - VOICE - CHAT
Customer service
Delivery problems
Delivery complaint

E-commerce platform
for IT devices
VOICE - TICKETS - CHAT
1st level tech support
Customer service
Incoming orders

Marketing Agency
in Ireland
DIGITAL MARKETING
Google Ads accounts management
Google Ads campaigns
Google Ads extensions, ads, keywords
Budget monitoring and optimization

Yoga
Centre
SOCIAL MEDIA MARKETING
Social Media planning and management
Facebook Ads Manager campaigns
Instagram campaigns
SEO and Blogs

Capital Management
Company
WEB DEVELOPMENT and GRAPHIC DESIGN
Chatbot
Landing page
Dashboard
Graphical identity

Market Research
Company
VOICE - TICKETS - CHAT
Computer Assisted Telephone Interview (CATI)
Outbound Calls
Conducting Interviews

B2B Appointment
Booking Solution
SOCIAL MEDIA MARKETING
Social Media planning and management
Facebook Ads Manager campaigns
Instagram campaigns
SEO and Blogs
Who are we?

DAMIR
An experienced professional who works internationally in the fields of call centre management, outsourcing and nearshoring, with an extensive portfolio of skills.
Active in sales and key account management, business development, performance optimization, and budgeting.
A well-organized individual who has built a leading virtual BPO company in SEE with trustful colleagues, eager to start new challenging projects!
ANIS
Experienced specialist with a demonstrated history of working in the outsourcing, nearshoring & telecommunications industries. Currently overseeing day-to-day activities, improving performance, developing organizational culture, supervising heads of departments, and directing the organizational strategy of GoCloud.group

JASENKA
