ABOUT US

GoCloud.group is an international BPO company (Business Process Outsourcing) based in Sarajevo (BiH) and Novi Sad (Serbia), with a footprint in the countries of Southeast Europe (Bosnia and Herzegovina, Serbia, Macedonia, Kosovo, Montenegro & Albania).

We provide BPO services to European and US companies, in the fields of call centres, customer support, human resources, data processing, research, IT, digital marketing, PPC, SEO, website design, graphic design, video and photo editing, social media marketing, finance and administration.

Founded in 2015, we have become pioneers of virtual customer care. We are a leading provider of multilingual and omnichannel virtual customer support from Southeast Europe for global companies.

Our services

You can count on our support in your business activities. Whether it is front office or back office services, we will deliver these services at the highest level.

Customer care

Call center
Receiving orders
Ticket processing, emails - omnichannel
Project management

Finances and accounting

Company administration
Payroll

IT Outsourcing

Procurement and maintenance of IT software
Software Development
Outsourcing of ongoing IT services (mainframe hosting, desktop support, telecommunications installation and maintenance)

Technical documentation

Preparation of external documentation
Translations
Proofreading

Human resource management

Recruiting
Staff leasing
HR
Human capital management
Workforce management
Consulting

Data processing

Data entry
Digitization of data
Data mining
Statistical analysis

Digital Marketing

Social Media Marketing
Pay Per Click and SEO
Content writing and Copywriting
Google My Business
Branding

Education/training (e-learning)

Development of E-Learning content

Web Development and Design

Video and Photo editing
Logo and Header design
Website creation and design
Chatbots and Webshops
Graphic design

Our flexible services allow us to respond quickly to changes in your industry, providing cost-effectiveness and an improved user experience. Omnichannel is one of the segments with which we manage to achieve these things.

TELEPHONE COMMUNICATION
Chat
Self-Help
E-mail
Social media

Today, digital channels such as email, chat, social or in-app messaging, are taking over voice communication. It is true that, although fast communication requires a variety of channels, the phone still remains an important tool for solving complex problems.

Chat is no doubt booming. In fact, users under the age of 55 have chosen chat as the best channel for customer support.

Self-help is the most efficient module to help your customers, which also saves time and money. The Self-Help user channel is of strategic importance to your business. According to a Forrester survey, 79% of users would rather use self-help tools than use other channels.

Together with you, we can very quickly set up a knowledgebase for your users.

Clients want personal contact. Aside from the phone, email communication alone provides that kind of experience. E-Mail is and remains your client's top communication channel.

There are currently over 2,500,000,000 social network users in the world. This is the first choice in contact with you, especially for younger clients.

Confidentiality and data protection

Confidentiality and data protection are our highest priority and we have been successfully implementing this for many years. Our data protection concept has been tested by all our clients working in the European Union.

GoCloud has technical and organizational measures, which are in line with the GDPR. Our lawyer is a certified person for personal data protection in the Republic of Serbia. Our technical solution of the work @ home platform, is also GDPR compatible.

Our clients

Due to non-disclousure intrests, we do not want to disclose the names of our clients publicly. It is very important to us that, in cooperation with us, our clients feel comfortable, and do not get the feeling that we are gambling with their reputation and all their achievements.

We would rather briefly describe what we do in which campaign:

Who are we?

DAMIR

CEO and Founder

An experienced professional who works internationally in the fields of call centre management, outsourcing and nearshoring, with an extensive portfolio of skills.

Active in sales and key account management, business development, performance optimization, and budgeting.

A well-organized individual who has built a leading virtual BPO company in SEE with trustful colleagues, eager to start new challenging projects!

ANIS

Executive Director

Experienced specialist with a demonstrated history of working in the outsourcing, nearshoring & telecommunications industries. Currently overseeing day-to-day activities, improving performance, developing organizational culture, supervising heads of departments, and directing the organizational strategy of GoCloud.group

MAID

Workforce Manager

Responsible for the optimal distribution of shifts within campaigns, short-term and long-term shift planning, as well as employees’ vacations.
His hobby is running, as a balance for office work.

MAJDA

HR Manager

Responsible for recruitment processes, organizing interviews, and assigning candidates who fulfil requirements to the jobs that would fit them. Your friendly and helpful first contact with GoCloud.group!

ASIMA

Head of Administration

Experienced specialist who oversees administration staff, takes care of documentation, coordinates administrative procedures, and resolves administrative issues.

SENADA

Finance Manager

Takes care of financial resources of the company, does budget planning, bookkeeping, prepares financial reports, and advises management on further best financial practices.

UNA

Head of Digital Marketing

Experienced Paid Media Manager and Project Manager with a demonstrated history of working in the marketing and advertising industry. Bookworm and passionate traveler!

ZLATAN

Project Leader

Experienced in modern management and sales tools, organizing teams, responsibilities, overseeing project development and delivering desired results, as well as setting these goals in a realistic way.

ADIS

Quality Supervisor

Responsible for ensuring the quality of employee work, as well as planning, monitoring, and achieving team goals within the project. In addition, he deals with the education, development, and motivation of the team.

ARMINA

Online Supervisor

Checking virtual employees’ presence, fulfilling needed working shifts. Management of campaigns, and division of workload. First technical support of virtual employees. Loves spending time in nature.

EDNA